"I can't make my cleaning Friday. Is there anything next week?"
Front desk gets: the existing visit, two compatible openings the patient accepted, and which one they prefer.
AI front desk for dental practices
It's 7:42 PM. You're closed. A new implant patient is calling.
Most practices send this call to voicemail, and the patient books somewhere else. Here is the same call answered by an AI receptionist: intake done, a time chosen, and a ready-to-confirm request waiting for your front desk in the morning.
Call ended · 1 min 24 s
Example call. The practice, caller and times are made up for this demo.
What happens to that call
Your front desk still makes every booking. They just start with the work done.
The caller picks a real open time
The receptionist reads your schedule, offers times that fit the visit type, and records the one the caller chooses. It never double-books, because it never writes to your schedule.
Your team gets a finished request
Name, callback number, new or returning, reason, insurance and the chosen time arrive by text and email, plus a short summary of the call.
One person confirms it
Your coordinator enters the appointment in your practice software and texts the patient. What used to be a callback and five questions takes about a minute.
What lands on your team's phone
Two kinds of message, so nothing urgent waits until morning.
New patient: Jordan Ellis Callback: (555) 014-2283 Reason: implant consult, missing lower tooth Insurance: PPO through employer Pain/swelling: none Requested: Thu 2:00 PM (offered Tue 9:30 AM, Thu 2:00 PM) Action: confirm in schedule, text patient
Returning patient: Sam Ortiz Callback: (555) 019-7740 Swelling on lower left jaw since this afternoon, getting worse. Reply YES to be connected now. No reply in 5 min: caller is told the on-call dentist will call back.YES
Calls it handles every day
Same receptionist, four very different calls.
"Hi, I called on Monday about whitening."
It remembers: the earlier request went to the office on Monday. It says so plainly, adds today's details to the same request and never promises what staff haven't confirmed.
"My crown came off and it really hurts."
It escalates: asks about pain and swelling, texts the on-call phone right away and tells the caller exactly what happens next.
"Do you take my insurance, and are you open Saturdays?"
It answers from your own office details, including holiday closures you post, then offers to set up a visit.
How it fits your office
Nothing about your phones or software has to change.
Patient privacy, by design
The receptionist reads your schedule but never writes to it. It keeps only what your front desk needs to call the patient back, and every request travels over encrypted connections.
- Keep your numberYour phones ring first as usual. Missed and after-hours calls roll to the receptionist.
- Works with your practice softwareIt reads open times from your existing schedule, including systems without an API.
- Your staff stay in controlEvery booking, cancellation and reschedule still goes through a person.
- Your voice, your rulesGreeting, visit types, insurance answers and closures are set by your office and change the same day.
- Typically live in about four weeksCall answering and intake come first, then schedule-aware time offers. We set the exact timeline with you once we know your setup.
- Every call reviewedCalls are summarized and checked so the receptionist improves from your real conversations.
See it with your own visit types and hours.
We'll set up a version of this demo for your practice: your greeting, your schedule rules, your common calls. Then we'll send a one-page proposal with pricing and a launch date.
Book a 20-minute call
or email info@bygenai.com